q789 FAQ — Answers to All Your Questions

q789 is strictly for individuals aged 21 and above. When creating an account, you must confirm that you meet this age requirement. We take age verification seriously to protect minors — it is a core part of our responsible gaming policy.

To help you manage your spending, q789 lets you set your own deposit limits. Go to your account settings and choose a daily, weekly, or monthly limit. Once set, the limit takes effect immediately. Lowering a limit happens instantly, but increasing one requires additional waiting time. Contact support if you need help.

Yes, absolutely. q789 offers a cooling-off feature that lets you temporarily pause your account for a set period — such as a few days or a few weeks. There is also a self-exclusion option for longer breaks. During this time, logging in or placing bets will not be possible. Chat with us on live chat for more details.

q789 believes that entertainment should always be safe. If you feel that controlling your play is becoming difficult, contact our support team — they can guide you toward the right assistance. Talking to a family member or someone you trust is also the most important step you can take.

Some warning signs: placing bigger bets to try to recover lost money; neglecting work or family because of gambling; wanting to cut back on betting but being unable to; losing sleep over money worries; gambling in secret. If you notice these signs, taking a break and seeking help is important. Visit q789's responsible gaming page for more information.

Log in to q789, go to the deposit section, and select Nagad. Send money to the q789 Nagad number shown on screen, then enter the transaction ID and deposit amount in the deposit form. Your wallet balance will be updated shortly. The minimum deposit amount is ৳300.

The minimum deposit amount is ৳300 for all payment methods. This applies equally to bKash, Nagad, Rocket, Upay, and bank transfer. You can deposit ৳300 or any amount above that.

In most cases, bKash deposits are processed quickly. On the deposit page, select bKash, send money to the specified number, and submit the transaction ID. Make sure the payment is made from the name and number registered on your q789 account, otherwise verification may be delayed. If there is an issue, let us know immediately via live chat.

First, confirm in your payment app that the transaction was successful. If it was successful but your balance has not updated, check the deposit history in q789 to see whether the status shows "processing" or "cancelled". Then take the transaction ID and a screenshot and contact us via live chat or at [email protected] — our team will resolve it quickly.

The more you play at q789, and the more regularly you play, the faster you can move up to a higher tier. Tier evaluations happen automatically based on your betting activity. From Bronze to Silver, Silver to Gold, and Gold to Platinum — your weekly cashback and benefits increase with each step.

q789 has four VIP tiers in total: Bronze — up to 0.3% weekly cashback; Silver — up to 0.6%; Gold — up to 0.9%; and Platinum — up to 1.2% weekly cashback. The higher the tier, the greater the benefits.

VIP members enjoy priority support service, exclusive promotional offers, and a dedicated account manager, in addition to weekly cashback. Higher tiers come with personalised offers and faster withdrawal processing. The benefits continue to improve with each tier.

Each week, a set percentage of your net losses is returned to your account as cashback. For example, at the Gold tier you can receive up to 0.9% cashback. This cashback is generally credited every Monday and can be used directly as balance.

The standard processing time for withdrawals at q789 is between 15 minutes and 2 hours. Most requests are completed within this window. Once approved, the money is sent directly to your bKash, Nagad, Rocket, or Upay. For bank transfers, the bank's standard processing time may add additional time.

Yes. For security reasons, q789 only sends money to the mobile banking account or bank account that is registered under the same name as your q789 account. Withdrawal requests to someone else's name or number are not processed. This is to protect your funds.

To withdraw winnings from a bonus, you must meet the wagering requirement. For q789's welcome bonus, the wagering requirement is 25 times the bonus amount. For example: if you receive a ৳1,000 bonus, you need to wager ৳25,000. Once the requirement is met, the winnings are fully withdrawable.

Withdrawals should normally be completed within 15 minutes to 2 hours. If it takes longer, take the request number from your withdrawal history and contact us via live chat. Our team will check the status and resolve it quickly. If any additional documents are required, you will be informed.

Yes, q789's withdrawal system operates 24 hours a day, 7 days a week. You can submit withdrawal requests at night, on public holidays, or on Fridays and Saturdays, and they will be processed within the same 15-minute to 2-hour timeframe. The support team is also available 24/7.

Go to the q789 login page and fill in the registration form. Enter your mobile number or email, a password, and the required personal details. Make sure you are 21 years of age or older and that the information you provide is accurate — as identity verification is carried out at the time of withdrawal.

No. Under q789's rules, only one account per person is allowed. If multiple accounts are created under the same name or on the same device, they may be closed and the balance may be forfeited. There is also a risk of bonus benefits being cancelled.

Click the "Forgot password" option on the login page. Enter your registered mobile number or email and a verification code or reset link will be sent to you. Use it to set a new password. If you have trouble with the process, get direct help via live chat.

Your q789 account password should be at least 8 characters long and ideally include uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !). Avoid using your date of birth or simple sequential numbers (such as 12345). It is a good idea to change your password regularly to keep your account secure.

To change key details such as your phone number or email, you need to contact the support team directly — this is done through a verification process for security purposes. Email us at live chat or [email protected] and let us know which information you want to change. The team will guide you through the steps.