q789 Terms and Conditions

These terms and conditions ("Terms") apply to the use of the q789 platform and all its services. By accessing the q789 website or mobile service, registering an account, or participating in any game or betting activity, you are considered to have fully agreed to these Terms.

If you do not agree with any part of these Terms, please refrain from using our platform. q789 reserves the right to amend or change these Terms at any time. Continuing to use the platform after updated Terms are published constitutes acceptance of the new Terms.

2.1 Eligibility Requirements

• You must be at least 21 years of age.
• You may only have one active account; opening multiple accounts is strictly prohibited.
• All information provided at registration must be true, accurate, and up to date.
• You must operate the account in your own name and using your own payment method.
• Operating an account on behalf of someone else or any third party is not permitted.

2.2 Account Security

• You are solely responsible for keeping your username and password completely confidential.
• Any unauthorized access or security breach must be reported to our support team immediately.
• You are responsible for all activity that takes place on your account.
• q789 will never ask for your password by email or phone.

3.1 Deposit Terms

• The minimum deposit amount is ৳300 for each method.
• Only payment methods registered in your own name may be used.
• Deposited funds must be used only for legitimate gaming activities.
• Using a third party's or another person's payment method is strictly prohibited and may result in account forfeiture.

3.2 Withdrawal Terms

• The minimum withdrawal amount is ৳1,000.
• Withdrawals are generally processed within 15 minutes to 2 hours.
• Withdrawal requests are only approved to the same payment method used for the deposit.
• Withdrawal requests may be delayed or suspended if identity verification has not been completed.
• Applicable wagering requirements must be met before bonus funds can be withdrawn.

3.3 KYC & Identity Verification

q789 reserves the right to verify the identity of any account holder at any time. You may be asked to submit a national identity card, passport, or other government-issued document. Withdrawals may be suspended until the required documents are submitted.

4.1 Welcome Bonus

New members receive a 100% bonus on their first deposit up to ৳8,000. For example — depositing ৳1,000 gives a ৳1,000 bonus, making the total balance ৳2,000. Or depositing ৳18,000 gives a maximum bonus of ৳8,000, making the total balance ৳26,000.

4.2 Wagering Requirements

• The wagering requirement for the welcome bonus is 25x — applied to the bonus amount only.
• Example: ৳1,000 bonus × 25 = ৳25,000 must be wagered before the bonus can be withdrawn.
• Bonus funds cannot be withdrawn until wagering is complete.
• Bets on certain games may contribute differently toward wagering requirements.

4.3 General Bonus Policy

• All bonuses and promotions may be changed or cancelled at any time at q789's discretion.
• Each promotion has its own validity period and specific terms, which will be stated on the promotion page.
• If bonus misuse for fraudulent purposes is proven, the entire balance may be forfeited.

q789 runs a four-tier VIP program. Members can be automatically upgraded to higher tiers based on their activity.

• Bronze tier: Up to 0.3% cashback per week.
• Silver tier: Up to 0.6% cashback per week.
• Gold tier: Up to 0.9% cashback per week.
• Platinum tier: Up to 1.2% cashback per week.

Cashback amounts are added to the account on a set weekly schedule. q789 reserves the right to change VIP benefits and cashback rates.

6.1 General Gaming Policy

• All gaming outcomes are determined by a certified Random Number Generator (RNG), which ensures fair play.
• q789 reserves the right to void the result of any game due to a technical error.
• If a connection is lost, the wagered amount may be deducted from the player's balance.
• Exploiting software bugs or vulnerabilities for gain is strictly prohibited.

6.2 Sports Betting

• Betting is available on various sports including cricket, football, and kabaddi.
• Bet outcomes will be determined based on the official final announcement by the relevant authority.
• If a match is postponed or abandoned, wagers will be refunded in accordance with q789's set policy.
• In cases of manipulation or suspicious activity, payment may be suspended until an investigation is complete.

6.3 Prohibited Activities

• Playing games using bots or automated software.
• Colluding or coordinating with others to gain an advantage over other players.
• Bonus abuse or money laundering activities.
• Intimidating or harassing other players.

q789 believes in responsible gaming. We want our members to enjoy entertainment in a safe and healthy environment.

• You can set deposit or betting limits on your account at any time.
• Contact our support team if you wish to use the Self-Exclusion feature.
• If you feel that gaming is harming you or your family, please seek professional help.
• Avoid placing bets by borrowing money or using your savings.
• Never allow children or minors to use your account.

For more details on responsible gaming, visit our Responsible Gaming page.

Protecting your personal information is one of our highest priorities. q789 uses SSL encryption technology to keep all data secure.

• Your personal information is not sold to any third party.
• Limited information may be shared when required by legal obligations or for fraud prevention.
• How your data is collected, stored, and used is described in detail in our Privacy Policy.
• Data may be retained for legal purposes even after an account is closed.

9.1 Suspension by q789

q789 reserves the right to suspend or close an account without prior notice in any of the following circumstances:

• If any violation of these Terms is proven.
• If false or fraudulent information is provided.
• If evidence of operating multiple accounts is found.
• If there is suspicion of involvement in money laundering or illegal activities.
• Failure or refusal to complete identity verification.

9.2 Voluntary Account Closure

You may close your account at any time through our support team. An opportunity to withdraw any remaining balance will be provided before closure, subject to applicable terms.

q789 is not liable for the following:

• Disruptions to gameplay due to internet disconnection or technical issues.
• Losses caused by problems with your device or software.
• Any issues arising from third-party services or software.
• Damage resulting from unauthorized access to your account due to your own negligence.
• Service suspension due to law, political instability, or unforeseen circumstances.

q789 always strives to maintain a reliable, secure, and fair platform. In the event of technical errors or unintentional mistakes, we will make every effort to find a resolution.

In the event of any complaint or dispute, please first contact our customer service team. We aim to resolve all disputes quickly and fairly.

• Complaints must be submitted within 30 days of the incident.
• q789's final decision on any dispute will be made in good faith.
• In disputes over gaming results, server logs will be considered the final evidence.

12.1 Changes to Terms

q789 reserves the right to change these Terms at any time. For significant changes, we will endeavor to notify members by email. Continued use of the platform after changes are made will be considered acceptance of the new Terms.

12.2 Entire Agreement

These Terms, the Privacy Policy, and the Responsible Gaming Policy together form the entire agreement between you and q789. No oral or unwritten agreement shall supersede these Terms.

12.3 Severability

If any provision of these Terms is found to be legally unenforceable, the remaining provisions will continue in full force and effect.

12.4 Language of Communication

q789 provides support in both Bengali and English. All official communication will be conducted in Bengali or English.