Your Privacy Is Our Commitment
This policy fully describes how your personal information is collected, stored, and kept secure on the q789 platform.
q789 ("we", "us", or "platform") operates a reliable and secure online entertainment service for users in Bangladesh. This privacy policy explains what information we collect when you use our website, why we collect it, and how we use it. By using q789's services, you agree to the terms of this policy. Please read this policy carefully.
Table of Contents
Types of Information Collected
q789 collects two types of information — personally identifiable information and non-personal technical information.
1.1 Personal Information
For registration and account management, we may collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- National ID card or passport details (for identity verification)
- Financial information — transaction details related to bKash, Nagad, Rocket, Upay, or bank transfers
1.2 Non-Personal Technical Information
We may automatically record the following technical information:
- IP address and device type
- Browser version and operating system
- Time of site visit, page names, and location
- Referral URL and session data
How Information Is Collected
q789 collects information in several ways:
- Directly provided: When you register, verify your account, make a deposit or withdrawal, or contact us.
- Automatically collected: Browsing behaviour collected through cookies, web beacons, and log files.
- From third parties: Information received from identity verification or fraud prevention services.
- Payment processors: Transaction confirmations from bKash, Nagad, Rocket, Upay, or banking partners.
Purpose of Using Information
q789 uses your information only for the following legitimate purposes:
3.1 Service Operations
- Account registration, verification, and management
- Processing deposits and withdrawals
- Managing betting and gaming activities
- Activating bonuses and promotional offers
- Generating transaction history and account statements
3.2 Security and Compliance
- Identity verification and age confirmation (for users aged 21+ only)
- Preventing fraud, money laundering, and misuse
- Enforcing responsible gaming policies
- Complying with applicable laws and regulations
3.3 Service Improvement
- Analysing and improving the platform experience
- Identifying and resolving technical issues
- Understanding user preferences and personalising services
- Responding to and resolving support requests
Sharing and Disclosure of Information
q789 never sells your personal information to third parties. However, information may be shared in the following specific circumstances:
- Payment processors: With bKash, Nagad, Rocket, Upay, and related banking partners — only the information necessary to complete a transaction.
- Identity verification services: Trusted third parties engaged to complete the KYC (Know Your Customer) process.
- Legal obligations: Where information must be disclosed pursuant to a valid order from a competent court or authority.
- Fraud prevention: Where required to assist in investigating fraud, money laundering, or illegal activity.
- Business succession: In the event of a company merger or acquisition, subject to maintaining the same data protection standards.
For any purpose other than those listed above, we will obtain your explicit consent before sharing information with third parties.
Data Protection and Security
Protecting your information is our highest priority. q789 applies industry-standard security measures:
5.1 Technical Safeguards
- All data transmissions secured via SSL/TLS encryption
- Sensitive information stored in encrypted form
- Firewalls and intrusion detection systems to prevent unauthorised access
- Regular security audits and vulnerability testing
5.2 Administrative Safeguards
- Only authorised staff may access user information
- Regular data protection training for staff
- Strict internal data use policies and monitoring
However, no method of data transmission or storage over the internet can be guaranteed as completely secure. If we become aware of any security breach, we will notify the affected users without delay.
Cookies and Tracking Technologies
q789 uses cookies and similar technologies in your browser.
6.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
- Functional cookies: Help remember your preferences and settings.
- Analytics cookies: Help improve the service by analysing how much time is spent in different areas of the platform.
6.2 Cookie Controls
You can disable non-essential cookies through your browser settings. Please note that disabling essential cookies may cause some platform features to not work correctly.
Third-Party Services
q789 works with certain trusted third parties to deliver its services. These partners have their own privacy policies and operate under them. We only work with third parties that provide adequate data protection assurances.
Minimum data necessary for game operation may be shared with game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others. This data exchange is conducted in accordance with relevant agreements and data protection standards.
No third-party advertising networks or social media tracking pixels are used on our site.
Data Retention Period
q789 retains your information only for as long as necessary:
- Active accounts: All necessary information is retained for the duration your account remains active.
- Closed accounts: After an account is closed, certain information may be retained for a specified period due to legal obligations and fraud prevention requirements.
- Financial transaction records: Retained for the period required under applicable regulations.
- Technical logs: Kept for a limited period for system operations and security purposes.
Once the designated retention period ends, information is securely deleted or anonymised so that no individual can be identified from it.
User Rights
q789 recognises and respects the following rights regarding your information:
9.1 Right to Access
You may ask at any time what information we hold about you. Upon request, we will provide a summary of that information within a reasonable timeframe.
9.2 Right to Correction
If any information we hold about you is inaccurate or incomplete, you may request that it be corrected. We will make the necessary corrections as quickly as possible.
9.3 Right to Deletion
In certain circumstances, you may request that your information be deleted. However, this may not always be possible where legal obligations or legitimate business requirements apply.
9.4 Right to Object to Processing
If you have any objection to the processing of your information, you may let us know. We will review your concern and take appropriate action.
Submitting a request: To exercise any of the above rights, please contact us through the means described in the contact section below. We will process your request after verifying your identity.
Protection of Minors
q789 is a platform for users aged 21 and above only. We do not knowingly collect or process information from anyone under the age of 21.
Age verification is mandatory during the registration process. If a user cannot confirm the required age, their account will not be approved. If we become aware that a minor has opened an account, we will immediately close that account and delete any information collected.
A note for parents — if you believe someone in your household has opened an account on this platform without permission, please contact us immediately at [email protected].
Policy Changes
q789 may update this privacy policy from time to time. If there are any significant changes to the policy, we will:
- Update the date on this page
- Send a notification to the registered email address for important changes
- May display a notice on the platform
Continued use of q789 after any changes will indicate that you have agreed to the updated policy. We therefore recommend reviewing this page regularly.
12. If you have questions or complaints
If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. q789 will review any privacy-related matter with the utmost care.
Contact us
24/7 live chat — support available in Bengali and English
Email: [email protected]
Once we receive your request, we will respond as quickly as possible. For privacy-related requests, we may need to verify your identity.
Related policies:
Along with this privacy policy, we also encourage you to read our Terms and Conditions and Responsible Gaming policy — together they form the complete legal framework for your q789 experience.